Data Protection & Privacy Policy
We follow the Data Protection Act (2018) and GDPR (2018). We handle your information fairly, lawfully, and with care.
What Personal Information Do We Hold?
We keep the information we need to provide safe and appropriate chiropractic care, including:
- Your past and current medical records
- Personal details such as age, address, phone number, email, and GP details
- Copies of X‑rays, ultrasound scans, MRI scans, and related reports
- Details of the treatment we provide
- Records of your consent
- Relevant correspondence with other healthcare professionals
Why Do We Hold This Information?
We need accurate information to deliver safe, effective chiropractic care.
How Long Do We Keep Your Records?
We must keep your records:
- While you remain a patient
- For at least 8 years after your last visit
- Or until you reach age 25, if you were under 18 at the time of treatment
We store your information in our secure computer system. Only authorised staff can access it. We will not remove your information from the clinic without your consent.
When We May Share Your Information
We may share information on a need-to-know basis with:
- Your GP or other healthcare professionals involved in your care
- Private insurance providers you belong to
In rare cases, the law or a court order may require us to disclose information. Otherwise, we will only share your data with your explicit consent. Where possible, we will tell you about any requests.
How We Use Your Contact Details
We may use your email or phone number to:
- Send appointment reminders
- Send occasional clinic updates or information
You can opt in or out at any time. We never share your details with third parties. We use Mailchimp for email updates. They only receive your email address and follow their own privacy policy.
Cookies on This Website
Our website uses cookies to give you the best experience. Cookies are small text files stored on your device when you browse.
Our cookies help us:
- Make the website work as expected
- Remember your settings
- Improve site speed and security
- Allow page sharing on social media
- Improve the site through anonymous analytics
- Make our marketing more efficient
We do NOT use cookies to:
- Collect personal or sensitive information without permission
- Pass data to advertising networks
- Share identifiable information with third parties
- Pay sales commissions
Your Permission
If your browser is set to accept cookies, and you continue to use our site, we assume you are happy with this. You can block cookies, but some parts of the site may not work properly.
Our Cookies
We use cookies to support essential site functions, such as remembering your search settings. If you do not want these cookies, you will need to stop using the site.
Third‑Party Cookies
Some features rely on third‑party services, such as:
- YouTube
- Vimeo
Blocking these cookies may stop these features from working.
Social Media Cookies
Sharing buttons (e.g., Facebook, Twitter) may set cookies. What they collect depends on your own privacy settings on those platforms.
Analytics Cookies
We use Google Analytics to understand how visitors use our site. This includes:
- Visitor numbers
- Device types
- Time spent on pages
- How visitors found the site
All data is anonymous.
Turning Cookies Off
You can disable cookies in your browser settings. This may affect how our site and many others work. Anti‑spyware tools can also remove cookies that are considered invasive.
Adobe Fonts
We use Adobe Fonts to display certain typefaces. Adobe’s privacy policy explains how they handle data related to this service.