Privacy Policy and Cookies

Data Protection Privacy Notice – The clinic complies with the Data Protection Act (1998) and General Data Protection Regulation (GDPR) 2018. This means that we will ensure that your information is processed fairly and lawfully.

What personal information do we need to hold?

  • Your past and current medical record; personal details such as your age, address, telephone number, email address and your GP details
  • Copies of x-rays, ultrasound and MRI scans and associated reports
  • Information about treatment we have provided
  • Records of consent to treatment
  • Any correspondence relating to you with other health care professionals

Why do we hold this information? We need to keep accurate personal data about patients to provide you with safe & appropriate chiropractic care.

Retaining information. We are required to retain your medical records while you are a patient of this clinic and after you cease to be a patient, for at least 8 years or until age 25, whichever is longer. Your information is held in the clinic’s computer system and in a secure manual filing system. The information is only accessible to authorised personnel. Personal information will not be removed from this practice without your authorised consent.

To provide proper and safe care, we may need to disclose your information to:

  • Your general medical practitioner or other health professionals caring for you
  • Private insurance schemes of which you are a member

Disclosure will take place on a ‘need to know’ basis, so that only those individuals / organisations who need to know, to provide care to you, will be given the information. Only information that the recipient needs to know will be disclosed. In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this code of practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

Use of your information. Your email address and / or telephone number may be used to send appointment reminders. You can opt out of this at any time. We may also send clinic updates and information from time to time. Again, you can opt in or out of receiving this information and we shall never pass your information to any third party. We use a service called Mailchimp to send these communications and they also have a privacy policy which protects your data. The only data they have access to is your email address.

If you Opt In, you will be sent an email asking you to confirm that you are happy to receive information from us. This double opt in is to protect your rights and we apologise if it is feels unnecessary, but the new law requires it and we do want to make sure you are happy with the information you receive from us.

Cookies In Use on This Site – and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this and your continued use of our website to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below. Doing so might mean that our site will not work as you would expect.

Our own cookies

We use cookies to make our website work including:

  • Remembering your search settings

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies: YouTube, Vimeo

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site. The privacy implications of this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, thus helping us to determine what services to offer.

We use Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites, as cookies are a standard part of most modern sites.

You may have concerns about how cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Adobe Fonts

Adobe Fonts are in use on this website. Adobe Fonts is a service that provides you with access to a library of fonts for use in desktop applications and websites. The Adobe Privacy Policy describes the general privacy practices of Adobe’s websites and applications, including Adobe Fonts. More privacy-related information for Adobe Fonts is provided here.